Part I of this HORRIBLE story is here.
Saturday morning I was ready to make the 30 minute trek to the FedEx facility. In preparation I googled the address and then called the FedEx 1800 number to confirm that that was in fact where the facility I needed to be at was.
I picked up my mom for the drive and the two of us picked up some giant coffees and hit the highway. Just as my directions had promised, 30 minutes later we pulled into the facility.
WHICH IS CLOSED ON WEEKENDS.
You think when I told the woman “OH HAI I AM GOING TO THIS FACILITY TODAY. CAN YOU CONFIRM THE ADDRESS FOR ME?” she would have mentioned “Oh BEE TEE DUBS, that place isn’t OPEN today.”
So I call up FedEx. AGAIN. I calmly explained the situation (for the THIRD TIME), starting from the beginning and my inability to change the package delivery time or the FedEx facility pick up location, not to mention the fact that I had to ruin my friend Danielle’s surprise gift delivery. And oh yeah, I just drove an hour back and forth FOR NOTHING.
I guess I didn’t realize how calm I was on the phone, because when I was done explaining Chris, my FedEx rep, said “Jenny, this story is frustrating and ridiculous — thank you for not yelling at me.”
What an AWFUL job. Can you imagine taking the time to thank people for not yelling at you?
Well Chris told me I couldn’t pick up the package that day (obviously), but I could have Danielle call and try to change the delivery address. Which I did.
So now poor Danielle had to get involved and call. When she told the whole story to a MANAGER, she got the same “OMG WTF LOL” reaction from her rep. But then the rep told her that because the package had already attempted to be delivered three times she may not be able to change the address.
Are there flames on the side of your face? Breathing-breathl- heaving breaths. Heaving breath… (If you don’t get that reference I will punch you.)
Finally this FedEx manager took pity on Danielle and changed the delivery address.
Yesterday things took a turn for the worst. I don’t remember what happened (I was too busy spitting flames and putting a hex on the FedEx website), but the FedEx people called Danielle, gave her bad news about the package to the point where she told them to forget it, she would just pick the package up that night.
When she told me that, I flipped. SHE HAD ALREADY PAID FOR SHIPPING. She was not going to PICK IT UP FOR ME.
So now I called FedEx and politely refused to speak to a regular rep, and eventually demanded to speak to a manager. I told this manager the whole story (for the FOURTH TIME). And then I told her that I know it’s not their policy, but they HAVE to let me change the address. I told her to look at the records and multiple requests attached to that tracking number – this had been going on for a week. MY SURPRISE WAS RUINED. DANIELLE’S FUN GIFT GIVING EXPERIENCE IS NOT SUPPOSED TO BE HELL ON EARTH. I HAD TO DRIVE A LOT. FOR NOTHING. AND I HATE DRIVING.
Surprisingly she easily agreed, changed the address, told me she was sorry and then we parted ways.
Sounds like everything is SWELL.
Except Danielle just IMed me to tell me that my package was shipped to RHODE ISLAND. And the final destination is still marked as my apartment’s address. Where I WILL NOT BE HOME TO SIGN FOR IT. Again.
Seriously FedEx, I have not raised my voice at you, I have not sworn at you, I have been disgustingly PLEASANT to every person I’ve talked to on the phone even at my most frustrated (Seriously. It’s on tape. I got the “this may be recorded” memo every time I called). But that was the first week. In week two of this hell, I get to tell you that this is fucked up. Your company? Is fucked up. Pardon my French.
Blog readers? If you have a choice on how to ship a package, STAY AS FAR AWAY FROM FEDEX as you can.