I’m not sure if you read this whole blog entry — I absolutely don’t have a problem with Apple as a company or their products as a whole. If I was complaining about this within days of opening my machine and without attempting to work with Apple to solve the problem and you told me to cut Apple some slack – I would agree.

But as this entry points out on several occasions, this is an issue I’ve been dealing with for a year and half. I’ve been without a computer for 8 days since I got it. I’ve TRIED to let Apple fix the issues I’ve had with this machine – I’ve been cutting them slack for 18 months. That’s a year and a half worth of patient.

While you’re certainly correct in stating that all manufacturers have hardware failures, the links I posted prove that these problems are fairly widespread for my particular model.

In the case of the graphics problem, at least, it seems that all of them will fail prematurely. There are many examples of people having 3 or more repairs for the same problem. It’s a bit disingenuous to replace a failed part with the same part that you know will fail again in a short period of time.

Mostly, it’s the process that I have a problem with. Apple has recognized the exact problems I am having with my particular machine. I can’t afford to be without my laptop for yet another week while they wait to reproduce a problem they already KNOW exists and they have plenty of records of me visiting their store on a NUMBER of occasions for this very issue. It seems more like damage control than tech support and customer service. And THAT’S why I’m frustrated.

im not going to pretend like i know the mac OS because im retarded at it, so i really hate my gigantic mac desktop thing (no idea what its called) basically because i only know how to open safari and check my fantasy football team
macs stink, any company that can screw up the right click, or Ctrl-Alt-Del. why change what we grew up with? its like reversing A and B butttons on a Mario game.

anyways, that said i love my iPhone 3GS.

also
Literally
–adverb
1.in the literal or strict sense
2.in a literal manner; word for word
3.actually; without exaggeration or inaccuracy

its not a word to be used for emphasis.

i know im an asshole but misuse of literally is a huge pet peeve of mine…
see also LiterallyTsar on twitter

Just among myself and a few colleagues at work, we have seen perhaps 10 laptops die in the last three or four years. Some of them repeatedly.

We have seen numerous hard drives fail. Screens black out.

For what it’s worth, your Macbook sounds like it’s getting hot. It would explain pretty much ALL of the symptoms. Apple products are prone to it; both of my iPhones were defective because the WiFi chip cooked itself.

Second, while you didn’t convert me because I was already a big Mac Girl before I met you, I do indeed give it to you that you are a BIG fan and I’m sure you’re converted many.

This is the worst story I’ve ever heard about Apple support. I’ve actually had a fair amount of repairs needed on Apple products over the years – just fluke things, not that it means they make bad products, because they don’t – and I’ve always gotten really quick response, etc.

In the isolated incidents where I had to push a little more the only thing I could do that seemed to work was pester the living hell out of them… but it seems like you’ve already been down that road.

To tell you the truth, because our laptop is also pretty much this critical to us, in the past when we’ve had to ship one off and expected to be without it for more than maybe a 24-hour leave-it-at-the-genius-bar sort of thing, we literally buy a brand new one and resell the old one when we get it back. A little insane, I know, but we’re crazy like that.

Good luck lady. Just so you know, if you go down our crazy route, apple care warranties are fully transferable.